Terms & Conditions
These Terms & Conditions govern your use of the SM Auto platform and services (operated by SMAP Trading LLP). By accessing or using this website, you agree to comply with and be bound by these terms.
1. Use of Website
You agree to use this website only for legitimate business inquiry, part verification, and commercial procurement purposes. You are strictly prohibited from engaging in fraudulent transactions, attempting unauthorized access, or scraping catalog data.
2. Product Information & Compatibility
While we make every effort to display accurate specifications, images, and OEM numbers, vehicle compatibility is ultimately the buyer's engineering responsibility. Product drawings and pictures are for illustration purposes, and physical parts may show visual manufacturer updates that do not alter core dimensions or performance.
3. Pricing & Order Acceptance
Prices and lead times for automotive parts are subject to supply conditions, custom tariffs, and bulk volumes. SM Auto reserves the right to decline or cancel bulk orders in the event of human database errors or severe material price shifts.
4. Governing Law and Dispute Resolution
These terms are governed by the laws of India. Any litigation, arbitration, or commercial disputes arising from SM Auto exports shall fall under the exclusive jurisdiction of the courts of Jaipur, Rajasthan, India.
Disclaimer
All information, services, and parts catalogues provided by SM Auto are published in good faith for general business informational and commercial sourcing purposes.
No Warranties
While we secure top-grade products from certified manufacturers, we do not make warranties regarding complete suitability for custom fleet operations or local compliance without separate verification. All components must be installed by certified automotive mechanics.
Limitation of Liability
In no event shall SMAP Trading LLP be held liable for any direct, indirect, incidental, or consequential damages resulting from the use, installation, or transport of automotive components purchased from this platform. This includes vehicle damage, logistics losses, or operations downtime.
Trademarks and Brand Names
All trademarks, logos, brand names, and product names mentioned on the website belong to their respective owners. Their use on smautojpr.com is for identification and informational purposes only and does not imply any endorsement or affiliation unless explicitly stated.
Consent and Updates
By using smautojpr.com, you acknowledge that you have read, understood, and agreed to this Disclaimer. We reserve the right to update, modify, or change this Disclaimer at any time without prior notice. Users are encouraged to review this page periodically to stay informed about any changes.
Shipping & Export Policy
SM Auto operates a structured supply chain and coordinates international cargo shipments from our warehouse and partner hubs in India to destination ports worldwide.
1. Dispatch & Transit Timelines
Lead times depend on the size of the order, customs clearances, and shipping lines. Typical warehouse handling and packing takes 3 to 7 business days. Trans-ocean cargo shipping times are subject to carrier updates and port conditions, which will be tracked via global bills of lading.
2. Damage Inspection
Importers are advised to inspect sea/air containers and packaging upon receipt at destination customs. If cargo is physically damaged or tampered with during transit, please document the issues with the carrier and notify us within 24 hours of delivery.
3. Force Majeure
SM Auto is not liable for transport delays caused by weather events, port strikes, custom detentions, wars, or other unforeseen logistical disruptions beyond our reasonable control.
Return & Exchange Policy
At SM Auto, we take pride in delivering high-quality automotive components. If you receive an item that is defective, incorrect, or not as per your specifications, please review our Return & Exchange guidelines:
1. Timeframe
Any return or exchange requests must be reported to our support team within 14 days of delivery at your destination port. Requests submitted beyond this window cannot be processed.
2. Eligible Conditions
Parts are eligible for return or exchange if they are found to have manufacturing defects, are damaged in transit (prior to customs clearance), or do not match the confirmed OEM reference drawings. Returned items must be unused, in their original packaging, and accompanied by the original invoice and export shipping documents.
3. Processing & Refunds
Once returned items are received at our facility and inspected, approved refunds will be processed back to the original payment coordinate/bank within 7-10 business days.